Frequently Asked Questions

We often receive many questions about our financing, commercial air conditioner service, repair options and service locations. In order to save you time, we have compiled our most frequently asked questions to better serve you. Please take some time to look over our air conditioning heating services and capabilities to further answer any questions you may have. And, as always, feel free to contact us anytime at 215-888-9900 (Montgomery County, Philadelphia or Bucks County, PA) or 856-482-1551(Burlington or Camden, NJ).

• I have had to make repeated callbacks for an unsolved problem. Even worse, I believe I am being charged again for the same poor quality work! I've even received duplicate billing for work I've already paid for. Can you assure me that this will never happen if I change to fahrenheit?
• I hate hourly pricing! What if the technician doesn't know what he is doing? Why should I pay for inefficient work and mistakes? How can fahrenheit eliminate my frustration and repair bill shock?
• Time is everything to me. I have found that repairs have taken much longer than they should. Often the part I need isn't on the truck and I seem to be paying for technicians as they ride all over the city. I once found my technician at wawa when he should have been on my roof fixing my equipment!
• Who are you sending out?
• How long have you been in business?
• I've used the same company for years because they are the only people who know my system and location of equipment and controls. Am I stuck using them?
• Do you offer a special program for commercial companies?
• Do you offer on-line customer account access?
• My current service plan is so complicated that I'm not even sure what I'm being charged for! How is your service plan different?
• We now have a union contractor does this matter?
• I hate voicemail! I've left too many messages and have waited way too long for a return call. How is fahrenheit different?
• How can you ensure indoor air quality in my building?
• Do you ever offer discounts?
• Utility costs to operate our building have skyrocketed! How can you help?
• Do you offer financing and credit card payments?
• What areas of Pennsylvania and New Jersey do you service?

Q: I HAVE HAD TO MAKE REPEATED CALLBACKS FOR AN UNSOLVED PROBLEM. EVEN WORSE, I BELIEVE I AM BEING CHARGED AGAIN FOR THE SAME POOR QUALITY WORK! I'VE EVEN RECEIVED DUPLICATE BILLING FOR WORK I'VE ALREADY PAID FOR. CAN YOU ASSURE ME THAT THIS WILL NEVER HAPPEN IF I CHANGE TO FAHRENHEIT?
A: Absolutely! You will NEVER be charged for return service if a problem reoccurs. In fact, all air conditioning heating services are unconditionally guaranteed in writing. PLUS, we double all manufacturers' and competitors' warranties on parts and repairs! Our customers can access their full account information including billing and repair history in detail on-line, anytime.

Q: I HATE HOURLY PRICING! WHAT IF THE TECHNICIAN DOESN'T KNOW WHAT HE IS DOING? WHY SHOULD I PAY FOR INEFFICIENT WORK AND MISTAKES? HOW CAN FAHRENHEIT ELIMINATE MY FRUSTRATION AND REPAIR BILL SHOCK?
A: Our flat rate pricing system guarantees our customers up front repair quotes. Our prices are overseen by a national independent standards agency. Our price quotes are detailed documents that you will see and approve before any job is started. This way, you are guaranteed the quoted cost regardless of how long the repair or installation takes, which saves you money!

Q: TIME IS EVERYTHING TO ME. I HAVE FOUND THAT REPAIRS HAVE TAKEN MUCH LONGER THAN THEY SHOULD. OFTEN THE PART I NEED ISN'T ON THE TRUCK AND I SEEM TO BE PAYING FOR TECHNICIANS AS THEY RIDE ALL OVER THE CITY. I ONCE FOUND MY TECHNICIAN AT WAWA WHEN HE SHOULD HAVE BEEN ON MY ROOF FIXING MY EQUIPMENT!
A: We guarantee the fastest response time and priority attention from our technicians. Our service vehicles are "rolling warehouses" stocked with your parts 97% of the time and our guaranteed up-front flat rate pricing insures that the quoted job/repair is completed at the quoted cost regardless of the time it takes. The risk is on us. You can put your watch down!

Q: WHO ARE YOU SENDING OUT?
A: We are the only climate control company in the Philadelphia and Bucks County, PA areas as well as Camden, NJ whose entire team is made up of experienced, highly skilled HVAC professional technicians who have passed the rigorous proficiency tests required for NATE-certification (North American Technician Excellence). Hundreds of hours are spent each year on ongoing education to update their knowledge. And, all of our employees have undergone criminal background checks and drug testing.

Q: HOW LONG HAVE YOU BEEN IN BUSINESS?
A: Our family-owned business has been providing unparalleled service, standardized controlled repair pricing, and optimum value to our long-term customers for 25 years. The owner is on-site and available to handle day-to-day situations and quality control!

Q: I'VE USED THE SAME COMPANY FOR YEARS BECAUSE THEY ARE THE ONLY PEOPLE WHO KNOW MY SYSTEM AND LOCATION OF EQUIPMENT AND CONTROLS. AM I STUCK USING THEM?
A: NO! Experienced companies like Fahrenheit are familiar and educated on all makes and models of equipment. On our initial visit, we map out your facility and document locations and ongoing problems. This enables us to train specific technicians on your building and store data to correct
emergencies quickly. This time is included in your PSP Plan at no additional charge and remains in our data base with all equipment and repair history for efficient tracking of all work performed.

Q: DO YOU OFFER A SPECIAL PROGRAM FOR COMMERCIAL COMPANIES?
A: YES! Our CASH BACK Program sends money directly back to your company for annual accumulated repair invoices and on-going discounts on repairs and installations!

Q: DO YOU OFFER ON-LINE CUSTOMER ACCOUNT ACCESS?
A: YES! If you're not sure the status of your account, Fahrenheit's customers can access and track their complete account history, past and present billing records, schedule future visits, plus view equipment specs.

Q: MY CURRENT SERVICE PLAN IS SO COMPLICATED THAT I'M NOT EVEN SURE WHAT I'M BEING CHARGED FOR! HOW IS YOUR SERVICE PLAN DIFFERENT?
A: Fahrenheit's Preferred Service Plan is crystal clear and doesn't include any small print or require a lawyer to explain it. Simply stated: You will NEVER be charged for emergency service, travel time or mileage, high hourly rates, overtime, or callbacks! We're there when you need us, anytime, anywhere!

Q: WE NOW HAVE A UNION CONTRACTOR DOES THIS MATTER?
A: NO! Unions attach technician wages which cost you more. Our more highly trained technicians give you the most value. Also know that as union techs move from company to company, their loyalty is not as strong as our family of long-term employees. Our open shop company employees show our clients the attitude and respect they deserve.

Q: I HATE VOICEMAIL! I'VE LEFT TOO MANY MESSAGES AND HAVE WAITED WAY TOO LONG FOR A RETURN CALL. HOW IS FAHRENHEIT DIFFERENT?
A: You will get a live person to talk to and a prompt, helpful response... 24 hours a day, 365 days a year!

Q: HOW CAN YOU ENSURE INDOOR AIR QUALITY IN MY BUILDING?
A: A customized schedule of CLEAN AIR Maintenance Visits throughout the year–plus the use of approved anti-bacterial solvents to purify your air stream components– helps us ensure optimum air quality, minimum utility bills, longer equipment life, lower repair bills, fewer breakdowns and a safer working environment!

Q: DO YOU EVER OFFER DISCOUNTS?
A: Preferred Customers get an additional 10% to 25% off our already competitive flat rate repair services. These discounts are detailed in our technicians' official Flat Rate Standardized National Menu Pricing System Book for you to see!

Q: UTILITY COSTS TO OPERATE OUR BUILDING HAVE SKYROCKETED! HOW CAN YOU HELP?
A: We have lowered our customers' utility costs up to 40 %! Our expert energy management team is available for free building consultation, control system and energy management system design, and equipment operation and performance cost analysis. Our High Tech system operation and efficiency analyzers we use print out your energy savings! Fahrenheit preferred service plans are guaranteed to pay for themselves!

Q: DO YOU OFFER FINANCING AND CREDIT CARD PAYMENTS?
A: YES! We offer zero money down commercial lease, purchase and 0% financing programs. We accept VISA, MasterCard, Discover, and American Express and you can set up a payment schedule plan that suits your needs.

Q: WHAT AREAS OF PENNSYLVANIA AND NEW JERSEY DO YOU SERVICE?

A: We are available to service all air conditioning heating needs in Bucks County, Montgomery County and Philadelphia, Pennsylvania. For NJ, we offer all of our comprehensive services to the Camden and Burlington counties. If you are in need of any commercial air conditioning or heating services in these areas, please do not hesitate to contact us today.